TERMS AND CONDITIONS – DAILY TOURS

1. General Information

These Terms and Conditions govern the booking and participation in daily tours organized by Elisa Mion and Andrea Agrosì and sold through the 18° Meridiano Escursioni website (hereinafter referred to as the Organizer).

By making a reservation, the customer confirms that they have read, understood, and fully accepted these Terms and Conditions.

2. Service Description

The Organizer offers scheduled daily tours taking place on specific dates and times in the following areas:

  • Province of Lecce, Brindisi, Taranto and Bari;
  • Other destinations specified in the individual tour description.

Each activity is considered a tourism service provided on a specific date or during a specific period.

3. Booking and Payment

A booking is considered confirmed only after full or partial payment has been received.

The customer is responsible for ensuring that all information provided during the booking process is accurate and complete.

4. Customer Responsibilities

Participants are responsible for:

  • arriving at the meeting point on time;
  • following all instructions provided by the Organizer and the guides;
  • informing the Organizer within the required time limits of any circumstance that may prevent participation.

Failure to attend the activity does not entitle the participant to a refund except as provided in the Cancellation Policy.

5. Changes or Cancellation by the Organizer

The Organizer reserves the right to modify or cancel a tour due to:

  • adverse weather conditions;
  • safety reasons;
  • force majeure;
  • operational or organizational requirements;
  • mancato raggiungimento numero minimo partecipanti

    In these cases, participants may choose between:

    • a full refund of the amount paid; or
    • rescheduling the activity to another available date.

    No additional compensation or indemnity shall be payable.

    6. Multiple Bookings

    Each booking applies individually to the participants listed in the reservation.

    A booking made for multiple participants shall not automatically be considered a single indivisible package for cancellation or refund purposes.

    7. Limitation of Liability

    The Organizer shall not be liable for delays, interruptions or failure to perform the service resulting from:

    • actions or delays caused by third parties;
    • unforeseeable events;
    • circumstances beyond the Organizer's reasonable control.

    8. Governing Law and Jurisdiction

    These Terms and Conditions are governed by Italian law. Any dispute shall be subject to the jurisdiction of the competent court as provided by the applicable consumer protection legislation.

    9. Acceptance

    By confirming the booking, the customer acknowledges that they have read, understood and fully accepted these Terms and Conditions.

CANCELLATION POLICY

Last updated: May 5, 2026

1. Introduction

This Cancellation Policy governs the cancellation of bookings made through the 18° Meridiano Escursioni website.

By making a reservation, the customer confirms that they have read, understood, and fully accepted this Cancellation Policy.

All cancellation deadlines are calculated based on the scheduled starting time of the booked activity.

2. Tours in the Provinces of Lecce, Brindisi, Taranto and Bari

For all daily tours taking place in the provinces of Lecce, Brindisi, Taranto and Bari, cancellations are accepted free of charge up to 24 hours before the scheduled start of the activity.

If the cancellation is made within this period, 97.5% of the amount paid will be refunded.

The remaining 2.5% is non-refundable, as it covers administrative costs, booking management expenses, and payment processing fees charged by electronic payment providers.

Cancellations received after this deadline, or failure to attend the activity (no-show), are not eligible for any refund.

3. Other Daily Tours

For all daily tours not included in the category above, cancellations are accepted up to 96 hours (4 days) before the scheduled starting time.

If the cancellation is made within this period, 97.5% of the amount paid will be refunded.

The remaining 2.5% is non-refundable, as it covers administrative costs, booking management expenses, and payment processing fees charged by electronic payment providers.

Cancellations received after this deadline, or failure to attend the activity (no-show), are not eligible for any refund.

4. Cancellation by the Organizer

The Organizer reserves the right to cancel or modify an activity in the event of:

  • adverse weather conditions;
  • safety concerns;
  • force majeure;
  • operational or logistical issues;
  • guide unavailability;
  • failure to reach the minimum number of participants, where applicable;
  • any other circumstance that makes the activity impossible or unsafe.

In such cases, customers may choose between:

  • a full refund of the amount paid; or
  • a voucher of the same value, valid for future bookings within the validity period specified by the Organizer

No administrative fees or deductions will apply when the cancellation is initiated by the Organizer.

5. Exceptions for Medical Reasons

In the event of serious illness or another documented circumstance preventing participation, cancellation requests submitted after the standard deadlines may be considered only upon presentation of appropriate medical documentation.

Any refund or rescheduling request will be assessed individually after reviewing the documentation provided.

5.1 Limitations

Any exception may apply only to:

  • the participant directly affected by the medical condition;
  • members of the same household or immediate family included in the same booking.

The exception does not automatically extend to:

  • groups of friends;
  • acquaintances;
  • organized groups;
  • collective bookings not belonging to the same household.

The Organizer reserves the right to request additional documentation and to reject incomplete, inconsistent or unverifiable medical certificates.

6. Multiple Bookings

Each participant included in a reservation is considered individually for cancellation and refund purposes.

A booking made for multiple participants does not automatically constitute a single indivisible package.

Cancellation and refund requests will therefore be evaluated on an individual basis.

7. No-Shows and Late Arrival

Failure to arrive at the meeting point at the scheduled time will result in the loss of the right to any refund.

Participants arriving too late to join the activity will be treated as no-shows.

8. Refund Procedure

Where applicable, refunds will be issued using the same payment method used for the original booking whenever possible.

Refund processing times depend on banks and payment service providers and are beyond the Organizer's control.

9. Disputes and Chargebacks

By confirming a booking, the customer acknowledges and accepts this Cancellation Policy.

In the event of disputes, complaints or chargeback requests through a credit card provider, bank, PayPal or any other payment service, the Organizer may provide documentation demonstrating:

  • the completed booking;
  • acceptance of these Terms and Conditions;
  • communications exchanged with the customer;
  • evidence that the service was provided or that this Cancellation Policy was correctly applied.

10. Acceptance

By confirming the booking, the customer acknowledges that they have read, understood and fully accepted this Cancellation Policy.

TERMS AND CONDITIONS, CANCELLATION POLICY – PACKAGE TOURS

Last updated: May 5, 2026

1. Introduction

These Terms and Conditions govern the booking and participation in package tours organized by 18° Meridiano Escursioni under the technical direction of the travel agency specified in the tour description.

By making a reservation, the customer confirms that they have read, understood, and fully accepted these Terms and Conditions.

2. Booking

Reservations must be made through our website by completing the required booking form. After submitting the booking request, the customer will receive the payment details for the participation fee, which must be paid by bank transfer to the travel agency responsible for the technical organization of the package. Payment must be received within 48 hours of the booking request.

Bookings for which payment has not been received within this time limit will be automatically cancelled, and the participant's place will not be confirmed.

3. Cancellation Policy

Package tours organized by 18° Meridiano Escursioni that include multiple tourism services (such as coach transportation, accommodation, and guided excursions) fall within the legal definition of a package tour. While 18° Meridiano Escursioni is responsible for organizing and promoting these experiences, the technical organization of the package is entrusted to the Travel Agency specified in the tour programme, in accordance with applicable Italian legislation.

Therefore, any requests relating to cancellation, withdrawal or refunds are governed by: * the contractual terms of the Travel Agency responsible for the package; * the applicable provisions of the Italian Tourism Code. Refunds and cancellation fees are therefore managed exclusively according to the Travel Agency's contractual conditions and are not determined by 18° Meridiano Escursioni.

Unless otherwise stated in the specific travel contract, cancellation fees are generally applied as follows:

  • up to 30 days before departure: 10% of the total price;
  • 29–21 days before departure: 25%;
  • 20–11 days before departure: 50%;
  • * 10–4 days before departure: 75%;
  • less than 4 days before departure: from 90% to 100% of the total price.

The customer retains the right to withdraw without penalty in all cases expressly provided for by law, including unavoidable and extraordinary circumstances occurring at the destination that significantly affect the performance of the package tour. Any cancellation insurance purchased by the customer shall apply according to the terms and conditions established by the insurance provider.

4. Cancellation by the Organizer

The Organizer reserves the right to cancel or modify an activity in the event of:

  • safety concerns;
  • force majeure;
  • operational or logistical issues;
  • guide unavailability;
  • failure to reach the minimum number of participants, where applicable;
  • any other circumstance that makes the activity impossible or unsafe.

In such cases, customers may choose between:

  • a full refund of the amount paid; or
  • a voucher of the same value, valid for future bookings within the validity period specified by the Organizer

No administrative fees or deductions will apply when the cancellation is initiated by the Organizer.

5. Refund Procedure

Where applicable, refunds will be issued using the same payment method used for the original booking whenever possible.

Refund processing times depend on banks and payment service providers and are beyond the Organizer's control.

6. Acceptance

By confirming the booking, the customer acknowledges that they have read, understood and fully accepted this Cancellation Policy.